Privacy Policy

Our Commitment to Privacy

Horolume ("we", "us", "our") operates the website at horolume.pro and the watch repair workshop at 27 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia. We are the data controller for any personal information you provide to us through this website or during the course of using our services.

This Privacy Policy describes what information we collect, why we collect it, how we use it, who we may share it with, and what your rights are in relation to it. If you have questions about this policy, you can write to us at [email protected].

What We Gather and How

We collect personal information only when you provide it to us directly. The types of information we may receive include:

• Contact information: your name, email address and phone number when you complete the enquiry form on this website.
• Service information: details about the watch or item you are enquiring about, which you provide voluntarily in the message field.
• Correspondence: emails or other written communications you send to us.
• Usage data: if analytics cookies are accepted, we receive anonymised data about how pages are accessed (page views, browser type, approximate location at city or region level). This data does not identify you personally.

Legal basis for processing: We process contact information on the basis of your consent (submitted form) and on the basis of legitimate interest (responding to your enquiry about our services). Service records may also be processed as necessary for the performance of a contract where we carry out paid work.

Retention: Enquiry data is retained for up to 24 months. Service records relating to completed jobs are retained for five years for business accounting and warranty reference purposes. You may request deletion of enquiry data at any time before it becomes part of a service record.

Purposes of Processing

• To respond to your service enquiry by email or telephone.
• To prepare and send a written condition assessment and cost estimate.
• To carry out the watch repair or restoration service you have agreed to.
• To send administrative communications about your job (intake confirmation, stage updates, collection notice).
• To maintain our service records for accounting and operational purposes.
• To improve the website based on aggregated, anonymised usage data.

We do not send marketing emails. We do not share your information with advertisers. We do not use your data for automated profiling or decision-making.

Third Parties

We do not sell, rent or trade personal information. We may share information in the following limited circumstances:

• Service providers: our website is hosted on servers operated by a third-party provider. They process data on our behalf and are bound by data processing terms.
• Analytics: if you accept analytics cookies, anonymised usage data is processed by Google Analytics (Google LLC). No personally identifying information is shared.
• Legal obligation: we may disclose information if required by Malaysian law or a valid legal process.
• Parts suppliers: for vintage restoration work, we may share the reference or model details of a watch (not your personal information) with parts sourcing specialists.

Security Measures

We take reasonable precautions to protect the personal information we hold:

• This website uses HTTPS encryption for all data in transit.
• Email communications are conducted through a business mail server with TLS encryption.
• Physical service records held at the workshop are stored in a locked cabinet accessible only to authorised staff.
• Access to customer data is restricted to workshop personnel who need it to carry out the service.

In the event of a data breach that is likely to result in risk to your rights and freedoms, we will notify affected individuals without undue delay and in accordance with applicable Malaysian law (Personal Data Protection Act 2010).

How We Use Cookies

We use essential cookies to remember your cookie consent preference. We use optional analytics cookies only if you accept them via the cookie banner when you first visit the site. You can manage your preferences at any time via our Cookie Policy page.

Data Subject Rights

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:

• Right of access: you may request a copy of the personal data we hold about you.
• Right to correction: you may request that inaccurate data be corrected.
• Right to limit processing: you may request that we restrict the use of your data in certain circumstances.
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, write to [email protected]. We will respond within 21 days. If you are not satisfied with how we handle your request, you may contact the Department of Personal Data Protection (JPDP) of Malaysia.

External Websites

This website may contain links to third-party sites (for example, parts supplier websites referenced in blog or informational content). We are not responsible for the privacy practices of external sites. We encourage you to read their privacy policies before submitting any personal information.

Age Restriction

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that personal data has been submitted by a person under 18, we will delete it promptly.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or applicable law. When we do, the "Last Updated" date at the top of this page will change. We recommend checking this page periodically if you have an ongoing service relationship with us.

Data Enquiries

For any questions about this Privacy Policy or your personal data, please contact: