WORKSHOP SERVICES
Three Services. One Standard.
Movement service, case refinishing and vintage restoration — each with a defined scope, a written assessment and a clear starting rate. No piece leaves without documentation.
← Back to HomeOUR METHODOLOGY
How Every Job Begins
Regardless of which service you need, the process at Horolume follows the same opening sequence: intake, photography, assessment, and written approval before any bench work begins. This applies equally to a movement service and a multi-month vintage restoration.
We do not batch work or rush jobs through to meet volume targets. Each piece sits at one bench until it is complete, and the person who assesses it is the same person who works on it.
Photography at Intake
Condition documented before a tool is lifted.
Written Assessment
Condition report and cost estimate issued first.
Owner Approval
Work only starts after explicit written approval.
Full Documentation Return
Service record travels home with every piece.
CALIBRE WORK
Movement Service & Cleaning
A full bench service for mechanical and self-winding calibres. The movement is disassembled to its component parts, cleaned in an ultrasonic bath, inspected under magnification, re-lubricated with the correct oils for each contact point and reassembled. Rate is then regulated and checked in six positions over a 48-hour observation period.
Suitable for pieces that have not been serviced in four years or more, and for owners who have noticed drift in daily rate. Bench time is typically five to seven working days.
WHAT IS INCLUDED
- Written condition report before work begins
- Full disassembly and ultrasonic cleaning
- Magnified component inspection
- Calibre-correct re-lubrication
- 48-hour six-position regulation
- Itemised parts list and regulation chart
- 12-month service coverage note
SURFACE WORK
Case & Bracelet Refinishing
Surface work on case, bezel and bracelet carried out by hand. Brushed grain is re-cut along its original direction, polished flanks are restored in stages, and bracelet links are checked for stretch with worn pins replaced. Aimed at owners of everyday steel pieces that have collected desk marks, as well as sellers preparing a piece for handover.
Scope covers up to three components and takes three to five working days. Hand finishing rather than machine buffing preserves the case geometry that factory polishing erases.
WHAT IS INCLUDED
- Pre-work photography under raking light
- Brushed grain re-cut along original direction
- Polished surface restoration in stages
- Bracelet link inspection, pin replacement if needed
- Gasket renewal as standard
- Water resistance check at 3 bar
COLLECTOR WORK
Vintage Restoration Programme
A staged programme for older pieces where originality matters more than speed. Work begins with documentation and a parts search, then moves through movement overhaul, dial and hand assessment, crystal fitting and sympathetic case work that stops short of erasing period detail.
Intended for collectors and for families holding a piece across generations. Scope runs six to twelve weeks depending on parts availability, with the owner consulted before each stage. This is the most involved type of work we undertake.
WHAT IS INCLUDED
- Research notes on the reference
- Parts search; period-correct components where available
- Full movement overhaul
- Dial and hand assessment
- Crystal fitting
- Sympathetic case work (originality preserved)
- Stage-by-stage photographic record
- Bound service file for your archive
PRICING AT A GLANCE
Which Service Fits Your Piece?
Parts costs are listed separately and itemised on the assessment. Prices shown are starting rates — final scope is agreed in writing before work proceeds.
SERVICE 01
Movement Service
RM 520 from
For pieces showing rate drift or not serviced in four or more years.
- ✓ Full disassembly and cleaning
- ✓ 48-hour rate regulation
- ✓ 12-month coverage note
- ✓ 5–7 working day bench time
SERVICE 02
Case & Bracelet
RM 1,450 from
For pieces with desk marks, scratched polish or worn bracelet links.
- ✓ Hand finishing (not machine buffed)
- ✓ Up to 3 components
- ✓ Gasket renewal + water resistance test
- ✓ 3–5 working day bench time
SERVICE 03
Vintage Restoration
RM 4,350 from
For older pieces where originality and documentation matter.
- ✓ Research and parts sourcing
- ✓ Full movement overhaul
- ✓ Photographic record, bound file
- ✓ 6–12 week programme
CROSS-SERVICE STANDARDS
Protocols Applied to Every Job
Secure Storage
Pieces not on the bench are stored in a secure cabinet. Professional liability cover is maintained for all work in our possession.
Calibre-Correct Lubricants
We stock and use the correct lubricant grades for different calibre families. No universal substitutes are used.
Water Resistance Testing
Pieces with a rated water resistance are tested at 3 bar before return. Results are noted in the service documentation.
Written Approval Protocol
Assessment and approval by email before work begins. Scope changes also require written approval. No verbal-only agreements.
Itemised Billing
Labour and parts costs listed separately. The invoice matches the approved estimate unless a scope change was explicitly approved.
Postal Intake Available
Owners from outside Kuala Lumpur can arrange registered courier intake. Prior arrangement required. We provide packaging guidance.
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Not Sure Which Service You Need?
Write to us with the make, model and what you have noticed. We will assess the piece first and let you know which service applies before any work is scheduled.
Request a Quote