Pieces Returned Well. Owners Who Came Back.

"My grandfather's Seiko 5 had not run in years. I brought it in with low expectations. They sent a written report within two days explaining what was wrong and what the service would cost. The watch came back running and they included the rate chart — it was within about three seconds a day. I did not expect that level of detail."

"Sent my steel sports watch for case refinishing. I was nervous because I had heard stories about polishing shops that round off all the edges and make older pieces look fake. Horolume kept the brushed surfaces brushed and the polished flanks polished. They even photographed it before starting. The bracelet links were also tightened — I had not even asked for that."

"The vintage restoration took about nine weeks in total, which was longer than I hoped. But most of the delay was waiting for a specific crown from a parts supplier, which they kept me informed about throughout. The end result was worth the wait — the movement runs cleanly and they managed to find a period crystal. Turnaround was the one thing I would flag, but it comes with the territory on old pieces."

"I sent my dress watch from Penang by courier after contacting them first. They told me exactly how to pack it and what to write on the parcel. The intake receipt arrived by email the day they received it. The whole thing was straightforward and I never felt like my watch had disappeared into an unknown shop. Would use again."

"My father passed down a vintage automatic that had been sitting in a box. I wanted it in running order but was worried about someone doing a hack job on it. Rasyid explained the full scope upfront — what could be repaired, what might need sourcing, and what was realistically beyond restoration. That honesty was more reassuring than a quick 'no problem' would have been."

"Brought in a Tissot with a worn bezel insert and scratched case. The surface work was good — subtle hand polishing rather than a machine going over everything. The price was higher than I expected, but after seeing how long it took and what was included, I understood the cost better. Good communication throughout."